Skip to content

How listening to your clients drives intentional growth with Jenny Mac

If there’s one skill that all entrepreneurs could improve on that would have a powerful impact on their businesses, it’s listening. Jenny Mac, CEO and Founder of Elopement is Fun, joins us to talk about the power of listening.

Jenny shares key insights into how you can become a better listener and leverage that skill for your business. This episode is packed with tangible tips and hilarious stories from Jenny’s entrepreneurial journey, so we know you’re going to love it. 

The Independent Business podcast is powered by HoneyBook, the all-in-one platform for anyone with clients. Book clients, manage projects, get paid faster, and have business flow your way with HoneyBook. Use the code PODCAST to get 20% off your first year as a new member.

Follow the Independent Business podcast

From photography to full-service elopements

Jenny began her career as a photographer and went on to found Elopement is Fun, a full-service elopement package company. She started the company 12 years ago, but the pandemic created an elopement boom, and she’s proud to offer people an alternative wedding opportunity. 

How the power of listening has shaped Jenny’s business

Jenny believes that listening is her entrepreneurial superpower. When clients came to her to book her elopement services, she realized they were frustrated by their limited options. They didn’t want a big wedding, but they also didn’t want a city hall elopement. 

Listening to her client’s needs and desires steered Jenny’s services. She’s also paid attention to how the wedding industry has evolved over the last several years. Today, she offers a full range of alternative wedding options, from elopements to micro weddings and destination weddings.   

Why you need to maintain a beginner’s mind

There’s a Buddhist concept called the beginner’s mind that emphasizes learning and curiosity. Jenny believes that all entrepreneurs need to maintain a beginner’s mind, even when they see huge success. 

Being an independent business owner is about constant experimentation, and you only become an authority in your industry by listening to your clients. The second you think you know it all, you’ll hit a wall. Things are always changing, and it takes humility to listen and be adaptable to those changes. 

Most business advice centers on your confidence and ego, but humility is a key part of success. You’re going to need a lot of guidance and support on your journey, and you need to allow your business to take on a life of its own. 

How to read between the lines and listen to what your clients want

You need to be both confident in what your business has to offer and willing to listen to your clients and evolve your services to meet their needs. However, you can also maintain authority and be honest with your clients about what you can and can’t deliver for them. 

The key is to create a safe space for your clients to share their thoughts with you. From there, you can provide them with an honest answer about what you can deliver. A great way to get to the bottom of what your client wants is to ask them more questions before you offer any kind of answer. 

Never make assumptions about what they want. Instead, ask good questions and get clarity. The 5Y Technique is a helpful tool. 

Ask for permission later

Jenny has tons of wild stories from her time in elopements, and they all teach the same lesson: you need to have audacity as a business owner. Sometimes it’s better to go for it and ask for permission later. Following your passions and doing your own thing is way better than blending into what everyone else is doing. 

The biggest differentiator between the businesses that succeed and the ones that fail

Jenny believes that the biggest differentiator between the businesses that succeed and the ones that fail is passion. When you have passion and purpose, you will always find a way. 

Important sections of the conversation

  • [0:43] From photography to full-service elopements 
  • [4:54] How the power of listening has shaped Jenny’s business
  • [9:41] Why you need to maintain a beginner’s mind 
  • [17:08] How to read between the lines and listen to what your clients want
  • [28:12] What Jenny is working through in her business in 2025
  • [32:12] Jenny’s wildest wedding story
  • [37:53] The biggest differentiator between the businesses that succeed and the ones that fail

Resources mentioned 

Connect with the guest

Blog tags:

Share to:

Related posts