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Building a community fueled by loyalty around your brand with Mike Cassara and Lauren O’Brien

Want to know the secret to building a thriving and loyal community around your brand? This episode is for you. Mike Cassara and Lauren O’Brien of The Vendor Table share how they built a community for their podcast by keeping it real and listening to their audience.

Listen in as they share the exact strategies they used and get completely transparent about their journey. They do not hold back and I know you’re going to find their honesty so refreshing.

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The origins of The Vendor Table podcast

Mike and Lauren were both phenomenal wedding photographers who joined together to start The Vendor Table podcast. When they were first brainstorming the show, they realized they didn’t want to do the typical thing and focus on education. Instead, they wanted to talk about industry trends.

Mike has a social media marketing background and knew they would need a strong online presence to make the podcast successful. It took a few episodes for them to find their footing, but once they did, they started posting clips online that created traction. 

Today, at 80 episodes into the podcast, they’re a top name in the event industry. At its heart, the show is meant to resonate with vendor friends who see the good, the bad, and the ugly of the wedding industry. They share their highs and lows as business owners and keep it real, which makes other wedding vendors feel seen.

What it really means to “keep it real”

We’ve all seen those business coaches who claim you can make X amount of money per month if you simply follow a few easy steps. Most entrepreneurs share their highlight reel instead of the back-breaking work that really goes into their job. They don’t share the sleepless nights, the financial stress, or the slow times in their businesses. 

Mike and Lauren are all about taking their listeners behind the scenes and sharing their wins and losses. 

However, there’s a misconception about “vulnerability,” especially in the entrepreneurial world. It’s become a buzzword that’s associated with a certain aesthetic and vibe. Mike and Lauren aren’t faking it: they put in the work to show up every week and get real with their community. They respond to every message they get and truly have their listener’s backs. 

Mike and Lauren also have a great business partnership and keep it real with each other. They support each other when one of them is feeling low, and they aren’t afraid to disagree. In fact, some of their most popular clips are the ones where they’re arguing. 

How to resolve conflict with a business partner

Mike and Lauren have learned to give each other space when they butt heads. Then, they’ll come back together and resolve conflict in a healthy way. They respect each other and have a 50-50 partnership. If one of them doesn’t want to post a certain clip, they don’t post it. They’re even scrapped full episodes when it feels like one of them is dominating the entire conversation.

The basis of their business partnership is friendship. It can be tricky to balance both relationships, but they always seek out what’s best for each other and their business. 

Creating content around trends

The Vendor Table podcast focuses on trends in the wedding industry, which requires some research on Mike and Lauren’s part. They both shoot 20-30+ weddings a year, so they’re on the frontlines of the industry. 

They listen to what their clients want and gather data about trends that they then talk about on the show. They also pay attention to the way celebrity weddings influence wedding culture and keep up with popular wedding websites like The Knot. Their followers also send trends their way that they want the two of them to discuss. 

The strategy behind building a loyal community

The Vendor Table podcast has an incredibly loyal community–listeners even source content for the podcast, which takes some work off of Mike and Lauren’s plate. Building this kind of community doesn’t happen overnight, and a ton of strategy went into it.

When they post on social media, Mike and Lauren always ask for their listener’s take. They give their audience a voice and listen to what they have to say. They respond to messages and answer listener questions on the show–everyone has a seat at the table. The episodes feel like conversations with friends, and they encourage listeners to disagree with them and share their side of the story. 

Mike’s strategy is to post content that 70% of their audience will agree with and 30% will disagree with. Disagreement creates a ton of social media engagement, which benefits the brand. 

How The Vendor Table grew so quickly in only two years

The Vendor Table exploded so quickly because they posted video clips from the very beginning. If you’re making a podcast in 2025 and aren’t incorporating video content, you’re missing out. People want to watch you and see your expressions, and your video clips become marketing for the whole episode.

How to deal with haters

If you want to be a content creator, you’re going to deal with trolls and haters. Mike and Lauren personally enjoy the engagement they get from people who disagree or even troll them. They’ve learned to grow thick skin and will ban people who are being nasty in their comments. 

What does having an unbreakable business mean to you?

For Mike and Lauren, having an unbreakable business means everything to them–it’s their biggest accomplishment outside of their personal lives.

Important sections of the conversation

  • [1:40] The origins of The Vendor Table podcast
  • [10:08] What it really means to “keep it real”
  • [18:26] How to resolve conflict with a business partner
  • [22:27] Creating content around trends
  • [27:36] The strategy behind building a loyal community
  • [30:25] How The Vendor Table grew so quickly in only two years
  • [40:49] How to deal with haters
  • [46:10] What does having an unbreakable business mean to you?

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